I first contacted Hilda by email on a Sunday evening in May, 2011, when I was researching visa specialists online, and to my surprise, I received a very prompt reply. Hilda is extremely knowledgeable, professional, tenacious and experienced with the immigration process. Hilda is honest and will give the best advice, when working under stress, working with this life changing situation. Visa applications require an enormous collation of information, Aus Visa Specialists work to the highest quality standard, which I would state is excellent. My actual visa for permanent residency once it was lodged was processed within 5 working days; I feel it was because of Hilda’s articulate method of presentation and her working reputation with the department of immigration. Hilda is an exceptional person and changes lives. Thank you so much, you are very special